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Take public transport this Raya says RTD Chief. TRANSIT: Public transport is now comfortable, safer option

TRANSIT took note of a number of articles about the upcoming Balik Kampung period that we thought worthy of note.

Firstly, the director-general of the Road Transport Department has commented that the public should be confident to take buses to their destinations this raya, as buses are much safer than motorcycles.

As you know, each Hari Raya balik kampung period is accompanied by an Ops Sikap and daily announcements about deaths & collisions on Malaysian roads. And every Ops Sikap records that the greatest number of deaths & injuries occur among motorcyclists traveling on Federal Roads.

RTD Chief: Take the bus this raya; it’s safer (NST)
By Predeep Nambiar

KUALA LUMPUR: Those planning the annual balik kampung trip this coming festive season have been urged to use public transport, especially express buses.
Road Transport Department (RTD) director-general Datuk Solah Mat Hassan said the use of express buses instead of passenger cars will ease the anticipated traffic congestion during the Hari Raya Aidilfitri period.

“The government expects the number of people using public transport to show an increase from 17 per cent last year to 21 per cent this year.

“A recent research by MIROS (Malaysian Institute of Road Safety Reserch) shows that the accident risk of public transport vehicles is seven to nine times lower than passenger cars.

“It is also 48 times safer than a motorcycle.”

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Work on Subang Jaya transport hub will (supposedly) start next month

TRANSIT took note of this article which has more details about plans for an integrated transport hub in Subang Jaya at the interchange of the existing KTM Komuter & proposed LRT stations.

Work on Subang Jaya transport hub starts next month (Malay Mail) Shahrim Tamrin

Thursday, June 2nd, 2011

THERE will be pedestrian-friendly walkways at the Integrated Transport Terminal Subang Jaya (ITT-SJ) and Subang Jaya City Centre (SJCC), with construction work scheduled to begin next month. The new transport hub, expected to encourage more people to use public transport, includes the LRT Extension Project station 4 and KTM Komuter station.

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Updates #88 – our most prosperous update ever!

Updates #88 – our most prosperous update ever

1. Article: Lounge around in a Rapid bus (The Star, 3 June 2011) – RapidPenang introduces RapidMobile, a “lounge” with a Blaupunkt Stereo system.

State-of-the-art sound system: Blaupunkt logistics and regional distribution director Hafiz Abidin showing Sandhu the functions and features of the company's New York 800 mobile entertainment system which has been installed in Rapid Mobile. Image courtesy of The Star.

[TRANSIT: You have to admire their creativity.]

2. Article: CURTAINS DOWN (NST 31 May 2011) – an update on the upcoming closure (at the end of June 2011) of KTM railway stations at Tg. Pagar and Bukit Timah in Singapore – with two excellent photos!

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Puduraya: More updates & interesting information

TRANSIT took note of two very interesting articles highlighting Puduraya terminal and plans for changes to public transport service.

The first article, RTD, SPAD booths at obscure corner (NST 11 May 2011) public transport users at Puduraya complain that the Road Transport Department and Land Public Transport Commission offices at Puduraya are located in “obscure” areas and should actually be located closer to the passenger waiting areas.

In the second article, UDA wants to take over bus services (NST, 11 May 2011) describes a proposal from UDA Holdings to take over the operations of East Coast bus services currently operating at Terminal Putra, and move them to Puduraya.

Commuter Train (EMU) Complaints - RapidKL Express Bus (Intercity) Express Bus (Intra-Urban) Feedback Information Local Councils Mass Transit Proposals Nadi Putra (Putrajaya) SPAD / LTC Stage Bus Stakeholders' Participation Transit Demand Transit Facilities Transit-Oriented Development

Updates #84

Updates #84

1. Article: Puduraya area almost free of ticket scalping (Malay Mail, 5 Mail 2011)

Express bus passengers at a spacious, well-lit Puduraya. Image courtesy of The Malay Mail.

2. Article: Terminal Bas ala KL Sentral – discusses a proposal to revamp the Terminal One bus terminal in Seremban to make it more like KL Sentral.

[TRANSIT: The irony here being that KL Sentral was never designed as a bus terminal. Let’s hope they can do better with Terminal One!]

3. Letter: Kad Rabbit ticketing system as good as cash (The Star, 5 May 2011) – Mohamed Hazlan Mohamed Hussain, director of Prasarana’s bus division, responds to complaint about RapidKL’s new bus ticketing system.

4. Article: Rapid bus service ridership up by nearly 75 per cent (NST, 2 May 2011) – discusses ridership growth in the four RapidBET routes.

5. Blog posting Bus signage can be beautiful (Human Transit) – an interesting blog post from Human Transit about the value of information on bus signage – something that we need to learn about in Malaysia.

6. Federal Territories Minister Raja Nong Chik comments on Puduraya and congestion issues in these two articles:

7. Article: Convenient way to see Putrajaya (The Star, 7 May 2011) – Putrajaya Bus Operator Nadi Putra is offering a “Best of Putrajaya” bus tour for RM1. There are three “photo stops” where tourists can take photos of Taman Putra Perdana, Seri Warisan Bridge and the Boulevard.

8. Article: Joy ride on the ETS gets better (The Star, 7 May 2011) – More information on the new packages for the ETS and future discounts.

9. Article: Eight hurt in bus crash (The Star, 4 May 2011).

10. Article: Bus service hours resumed after assault issue resolved (The Star, 2 May 2011)

11. Letter: Faster train service, please (The Star, 5 May 2011) – Dr. A Soorian of Seremban comments on the call for a revival of the Seremban-Port Dickson railway, saying that that improved public transport links between KL & Seremban are needed first.

Comments on Planning Community Shuttle Bus Information Local Councils Mass Transit (LRT/MRT/METRO) Mass Transit Proposals News & Events Planning Socioeconomic Equity Stage Bus Stakeholders' Participation Taxi Transit Facilities Transit Infrastructure Transit-Oriented Development

4th ITT proposed – to be located in Subang Jaya

TRANSIT took note of this interesting article outlining a proposed 4th Integrated Transport Terminal to be built at the interchange of KTM Komuter and RapidKL LRT services at Subang Jaya.

The proposed 4th ITT will have space for stage buses and taxi bays, but there is no information about space for Intercity and Express buses.

You may recall TRANSIT’s own recent proposal to build a fully integrated transport terminal at Shah Alam’s stadium area. The proposed Subang Jaya ITT would be part of the Sime Darby Subang Jaya City Centre development.

Easier access to LRT and KTM stations with new terminal (Malay Mail, 3 May 2011)
Shahrim Tamrin

BOOST: Artist's impression of the proposed Subang Jaya Integrated Transport Terminal (ITT) which will form part of the new Subang Jaya City Centre. Image courtesy of Malay Mail

Click here for a larger version of the image above.

SUBANG JAYA: Residents of Subang Jaya, USJ Subang and Sunway can expect improvement in public transport with the building of an Integrated Transport Terminal (ITT ) in Subang Jaya to support the LRT Kelana Jaya line extension project.

Community Shuttle Bus Feedback High Speed Rail Information JPJ / RTD KTM Electric Train Service Local Councils Monorail Nadi Putra (Putrajaya) News & Events Safety, Health and Environment Socioeconomic Equity Stage Bus Stakeholders' Participation Taxi Transit Facilities Transit Infrastructure Transit-Oriented Development

Updates #68

Updates #68

1. Letter: Upgrade facilities at stations now (The Star) – Lena Lim of Seremban complains about the inadequate facilities at the LRT and Komuter stations at the Bandar Tasik Selatan interchange.

2. Article: Homeless show their usefulness (The Star) – 22 homeless persons engaged in a gotong-royong community cleanup at the Klang Bus Stand recently.

TRANSIT: Apparently, we can assume (based on the headline) that homeless persons can be useful. We’re not proud of the tone of the article but it is public transport related.

more updates after the jump

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Website for Terminal Bersepadu Selatan is

TRANSIT has noted the addition of a website for Terminal Bersepadu Selatan Bandar Tasik Selatan (South Integrated Terminal @South Lake Town).

The website address is

Comments on Government Comments on Planning Complaints - Bus Services Complaints - Other Economic Planning Unit Express Bus (Intercity) Feedback First Review Information Kenderaan Transnasional Bhd Local Councils LPKP / CVLB News & Events Planning Safety, Health and Environment SPAD / LTC Stakeholders' Participation Transit Facilities Transit Infrastructure

TRANSIT comments on the “low-tech” issues at the new “high-tech” bus terminal (Update #3)

Below are the comments from TRANSIT on the recent issues at the new Terminal Bersepadu Selatan. As always, your comments and feedback are appreciated.

Dear Editor

RE: “Low Tech” issues with new “High Tech” integrated terminal

Malaysians often comment that public transport in Malaysia is a joke. Prime Minister Najib has tasked Idris Jala, Syed Hamid Albar, and the people at Pemandu and SPAD to ensure that real, serious improvements are made to the way the government delivers on its commitments, including public transport.

Unfortunately, it seems that some people in various branches of the government have still not gotten the message.

The issues surrounding the Integrated Transport Terminal at Bandar Tasik Selatan (officially called Terminal Bersepadu Selatan Bandar Tasik Selatan or TBS-BTS) have helped finish off 2010 and begin 2011 with collective embarrassment for the government on the public transport file – clearly the last thing that Prime Minister Najib needs to be dealing with.

To summarize the issue: The building is ready, and the DBKL had approved the start of bus operations on 1 January 2011. Terminal Management company TMAS had already opened the terminal to the public in December and invited 190 bus operators (of which 10 had already agreed).

However, the Federal Territories and Urban Wellbeing Ministry has issued a directive that the terminal should start operations on 2 February 2011 – the same day that Puduraya (which is currently being refurbished) was expected to open. That project, which should have been completed by the end of 2010, was already delayed and the 1 month extension would have helped ensure that both terminals would be ready, together.

To make the story even stranger, the CVLB has directed bus operators to shift to the new terminal by 1 January 2011. This directive came in the form of a memo sent by fax on 30 December 2010!

In response, the bus operators have claimed that the directive gives them too short a notice. They also happily mentioned the additional costs of the terminal & operations (which they apparently have to bear) and threatened to impose a surcharge on fares.

Update: CVLB Director Halimah Sadique has now given bus operators until 15 January to move in!Worst of all, Ashfar Ali of the Pan Malaysian Bus Operators’ Association has delivered the toughest hit of all, claiming that the high-tech centralized ticket system will cost passengers more and will not stop touting, as TMAS has claimed!

TRANSIT: In case you are wondering – touting exists because of weaknesses in the system – namely in communication & delivery of information. Since passengers cannot plan in advance, they must show up at the terminal which puts them at the mercy of the touts who offer information & services.

And if this was not strange enough, members of UMNO and PKR were present together at a demonstration complaining that the poor residents of the area have not been given access to the retail lots in the terminal and the leasing costs are too high!

Update: The Federal Territories & Urban Wellbeing Minister will now take up the cause of the low-income residents and hawkers with respect to the new terminal. We’ll see how long this lasts!

It should have been so simple – the Integrated Transport Terminal had been built, now the bus operations just had to start in a timely and effective fashion. What happened instead continues to prove that the Malaysian government can build great infrastructure but cannot manage and deliver a project properly.

It appears that all the stakeholders cannot even clearly answer the all-important question of “who is in charge?”. And instead of resolving their issues through communication & discussion, they take everything to the media, generating confusion & embarrassment once again. Sadly, the Malaysian media does not help much. It appears that they simply reported the information from the TMAS briefing verbatim, and did not even bother to ask simple questions like “does this high-tech bus terminal have a website and phone number?” or “How can the public can get information about bus services in advance, so they do not come to the terminal without information and fall prey to touts like at Puduraya?”

The rakyat cannot be faulted for thinking to themselves, “If our government agencies cannot manage the delivery of one bus terminal properly, one can only wonder what will happen with the RM36 billion (to start) MRT network!”

Malaysians should disappointed. The ‘jokers’ at the various government agencies should be ashamed. Idris Jala should be worried, and Prime Minister Najib should be furious.

And Halimah Sadique, the Chair of the CVLB, should resign instead of trying to be a hero. She publicly criticized her own CVLB Director, Naimah Ramli, because buses were still at Bukit Jalil and had not moved to the new terminal yet, saying “I had expected all of them (bus operators) to move in by today (Jan 1). Do you know the rakyat is miserable at Bukit Jalil?”

[TRANSIT: Honestly, Halimah, did you just discover this misery in your recent visit? Where have you been for the past 8 months?]

Halimah should know that the rakyat who use public transport have been miserable since 1987, when the CVLB was created. And to be very frank, in her 1.5 years as Chair of the CVLB, Halimah has accomplished little to reduce that misery. Despite multiple fare increases, bus service has not improved in terms of quality or safety.

By publicly criticizing her own director, Halimah has made it clear that she is not in control of the CVLB, and should therefore step down and let someone else take charge. More importantly, the CVLB should be disbanded and replaced by SPAD immediately.

TRANSIT: It is clear that something is rotten in the CVLB.


Moaz Yusuf Ahmad
on behalf of TRANSIT


What a way to end a decade and begin a new one! We hope that the message gets across to the public and to the government that project management and delivery in Malaysia is in dire need of improvement.

Without significant improvements quickly, we can continue to expect poor examples like the Terminal Bersepadu Selatan.

Leakages and corruption and inefficiency are costing Malaysia and reducing the quality of life for the rakyat!

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Bandar Tasik Selatan terminal to open – once gov’t gets its act together! (Update #1)

Update: We now know the ‘face saving solution’ that the government has chosen – the terminal will open on 1 January with no retail lots and almost no bus services. Perfect!!!!

The members of TRANSIT are stunned and confused to read of the “disagreement” between the DBKL and Commercial Vehicles Licensing Board on one side, and the Federal Territories & Urban Wellbeing Ministry on the other, over the opening date for the Southern Integrated Terminal (Terminal Bersepadu Selatan) at Bandar Tasik Selatan.

All that is left is for SPAD to take up the issue as well – and of course they should enter on the side of the Federal Territories and Urban Wellbeing Ministry to even things out.

Basically, the issue is this: DBKL and the Commercial Vehicles Licensing Board have indicated that the terminal will be ready for operations on New Year’s Day, 1 January 2011 and have taken steps to ensure that it is ready.

However, the Federal Territories & Urban Wellbeing Ministry wants the opening delayed to 2 February 2011 (right after Federal Territories Day) in order to ensure that there is enough time for the Puduraya terminal to reopen.

TRANSIT Says: Are you shaking your head yet? You will be if you continue reading – more info after the jump.