In the 5 years that Prasarana has owned the assets of the two LRT operators (STAR and PUTRA) and two bus operators (INTRAKOTA and Cityliner), not much has changed. Sure, the operations have been merged under one company, RapidKL, and the buses have been integrated into a single system. But there has been little change […]
Category: Complaints & Feedback
Complaints and Feedback
The lack of integration between the STAR and PUTRA LRT lines and between the LRT lines and the monorail is a significant issue in the Klang Valley’s public transport system. Prasarana took over the STAR and PUTRA lines in 2003 and since that time, there is no full integration between the fare systems. Only holders of the LRT Monthly […]
TRANSIT took note of this article/complaint in the Malay Mail that identifies RapidKL bus route U65 (KL-Taman Megah Shah Alam-Putra Heights) as the worst bus route in KL. U65 the worst bus route in KL Reena Raj Friday, August 21st, 2009 05:35:00 ALICIA is frustrated by the very unreliable RapidKL U65 bus service. She and […]
The recent letter by Moaz from TRANSIT has raised some awareness about the cleanliness issues. A report in the Malay Mail gathered information and comments about how bus and train operators were responding to the cleanliness and hygiene concerns that have increased in the presence of H1N1. RapidKL, being the main service provider of public […]
TRANSIT took note of this information today, following an earlier indicator that the CVLB had brought back their complaints hotline and sms number. We urge all public transport users to program the hotline and Mysms number into their phone with a prepared sms message. Text LPKP ADUAN [Your Complaint] and send to 15888. Sending information […]
Moaz from TRANSIT wrote this letter about hygiene awareness and cleanliness on public transport. What are public transport operators doing? THE rapid spread of the A (H1N1) flu in Malaysia has caught everyone’s attention. The virus is not airborne but is spread by droplets and can be picked up by touching contaminated surfaces. The Health […]
1. Puchong LRT extension puzzle (Malay Mail) – Comments from MPSJ staff about the proposed LRT extension to Puchong as well as areas that will not be served by the extension 2. MAILBOX: Fiasco at Klang Sentral (Malay Mail) – A letter from Moaz Yusuf Ahmad regarding the issues at Klang Sentral 3. Klang Sentral Terminal […]
TRANSIT takes note of this letter by Esther, a college student from KL who argues that the college students with current college ID should have the opportunity to benefit from the concession fares and Pas Bulanan Konsesi / Concession Monthly Pass offered by RapidKL. At present, these fares and Pas Konsesi are only offered to […]
What is the solution for our public transport woes? Like many others, the people at TRANSIT have asked this question again and again. Unfortunately, the answers are as tough to understand as the questions. Public transport is facing challenges throughout the world, with a lack of funding and poor organization and service being the main challenges […]
Updates 1. Nap at surau proves costly (NST) – A young undergraduate loses his laptop after taking a nap in the surau at a bus station in Kuantan. [TRANSIT: Whoever would steal from a person, especially in a Surau, especially at a public transport station – deserves serious punishment. But we must also remind people to […]
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