Update: This article in the Malaysian Insider raises the possibility of fare hikes for the LRT & Monorail as one way to recoup costs for investment in the integrated ticketing system and the LRT extension! See TRANSIT’s next post for comments.
- Rail passengers to buy just one ticket from Nov 30 for Monorail and LRT (The Star, 15 June 2011);
- One ticket for LRT and Monorail in November (Malay Mail, 15 June 2011)
TRANSIT attended this morning’s media brief at Bukit Jalil LRT on Prasarana’s new Automated Fare Collection (AFC) System for LRT and Monorail lines.
The media brief kit says:
The present AFC system
- Almost obsolete, spare parts’ procurement difficulties
- Present three magnetic ticketing systems are incompatible to each other
- KELANA JAYA LINE ‐ Supplied by Thorn Transit Systems International
- AMPANG LINE ‐ Supplied by Cegelec France/Thales
- MONORAIL LINE ‐ Supplied by OMRON Corporation Japan
The future AFC system
- Touch N Go compatible
- Credit Card and Debit Card payments at Ticketing Machine [TRANSIT: But not an open payment system at the fare gates – meaning that this system is actually moving towards being out of date.]
- Faster throughput (60 turnstile passes per second)
- Option to purchase and re-load tickets online
- Loyalty points for frequent users [TRANSIT: Hopefully those points can be converted to something useful, (like free fares).]
- Progress stands at 61.8% (end May 2011)
- July 2011 – Touch n Go Revenue Service
- September 2011 – Parallel Run of the Old and New AFC System
- November – Fully New AFC System
- AFC system replacement at Kelana Jaya Line (24 stations), Ampang Line (25 stations) and Monorail Line (11 stations)
- Awarded to Indra-IRIS AFC Construction with a project value of RM 115.2 million
- Scope covers design, manufacturing, delivery, installation, testing, commissioning and warranty
You can have a sneak peak on the new token system ticketing gates at Bukit Jalil, Sultan Ismail, Taman Paramount and Abdullah Hukum LRT stations.
Not too long ago, the Malay Mail published comments on integrated ticketing from several NGOs, including TRANSIT.
Thursday, June 9th, 2011 13:39:00
A SEAMLESS journey is not all about single ticketing as it forms only one small part of the public transport system.
Association for the Improvement of Mass Transit (Transit) chairman Muhammad Zulkarnain Hamzah yesterday said a better transit fare structure and seamless transit interchange facilities would contribute to a truly seamless journey along with the implementation of a single ticketing system.
“At present, certain short journeys require two or more transit modes. is makes it more expensive than lengthier journeys made within a single transit mode,” he told The Malay Mail.
To illustrate the point, he said LRT commuters from KLCC station paid almost 50 per cent more to get to Titiwangsa station as compared with travelling to Petaling Jaya stations even though these stations are further away.
“We believe distance-based fares can be easily incorporated into Prasarana’s present ticketing system with the recent launching of RapidKL’s multimodal ticketing system.”
TRANSIT: Singapore’s LTA has a video explaining on distance based fare system, which can be implemented with Prasarana’s new AFC system.
He also said the ticketing aspect should be managed by a centralised fare collection agency appointed by the Klang Valley’s own transportation authority.
“We hope the future authority will compensate each of the contracted transport operators according to the quality of services rather than the amount of passengers or fares captured.”
Zulkarnain also said the government must consider creative solutions, which could include dedicated bus lanes, priority signals, queue jumps and busonly ramps or crossings that allow fast, seamless and hassle-free train-to-bus and bus-to-bus integration.
“For now, Transit is happy to hear commuters will no longer be required to cross multiple-ticketing barriers between main rail systems in 2013. But the core issue lies with the network integrity of the entire public transportation system in the Klang Valley.”
Centre for Environment, Technology and Development chairman Gurmit Singh said a single ticketing system would be meaningless if the public transport services were not reliable.
“First and foremost, the government and transport operators should be serious about addressing the issue of reliability and connectivity as a good ticketing system is only a small component.”
For a man who uses only public transport and dubbed the country’s ‘Green Man’, Gurmit said: “I wasted a lot of time just waiting for feeder buses around Klang Valley.
“If we have a good ticketing system, it would be useless if the public can’t get reliable public transport services.”
Federation of Malaysian Consumers Association secretary-general Muhammad Shaani Abdullah has welcomed the single ticketing effort.
“It will encourage more people to take public transport as city folks are always on the move,” said Muhammad Shaani, who regularly takes the LRT to work.
“However, a good ticketing system is not the primary reason to attract people to use public transport. Better facilities for the disabled, the operators increasing frequency of busses around the city and the government increasing the overall public transport services efficiency, will show the seriousness of encouraging the rakyat to use public transport.”
The Malay Mail frontpaged the article ‘Ticket to ride’ plans for smooth road-rail travel by 2013 when the electronic pass systems of two major transport operators merge.
Syarikat Prasarana Negara Bhd – the operator of the LRT, monorail and RapidKL bus services – and KTM Bhd, which runs the Komuter service, have confirmed they were working towards a single ticketing system.
After years of having to face different ticketing systems, preparing small change for exact fare and queuing up at counters, both transport service providers confirmed a single ticketing system would materialise in 2013.
Commuters approached by The Paper That Cares at the integrated stations of Masjid Jamek, Dang Wangi, Hang Tuah and KL Sentral also welcomed the news of a single ticketing system and said the system should have been implemented years ago.
Apart from the above comments, especially on improving reliability of buses, bus-to-bus and bus-to-rail integration, and more equitable fare structure, we believe the integrated ticketing is long overdue, but we are glad that Prasarana is on its track to fix the problem.
But there are more issues that are still lingering.
Take a look at the Rabbit Card on RapidKL buses. Some passengers find its usage too cumbersome. The Rabbit Card ticketing machine itself sits right next to the driver, and the buttons (one to buy ticket, another to add value) are too small.
The ticket output slot is tucked in way too low for most people to easily notice, and by the time the innocent first time users had their Rabbit Cards, the bus driver and the queuing passengers are already getting impatient.
There should also be a big sticker on the front entrance scanner that says, SKIP THIS SCANNER once you have purchase or top up your Rabbit Card.
Another solution is to have ticketing machines at major bus stops and hubs (like what Transport for London has been doing). Local councils can take care of parking meters and parking coin slot machines. Why can’t they pay the same attention to public transport the same way they accommodate private cars?
[TRANSIT: The fact that local councils are responsible for bus stops & bus terminals but not bus service is one of those ironies that are attached to public transport in Malaysia. It is also one of the excuses given for not having off-board fare collection. But really, SPAD is going to have to resolve this somehow…and soon!]
With honor based system (inspectors in random vehicles to summon passengers without valid ticket or card) machines and in/out scanners can be freely located outside of the platform zones, and we don’t need complicated ticketing infrastructure and barriers. This has been implemented in many cities, especially in Europe as well as South America.