Recently, TRANSIT commented of our disappointment that the new Minister of Transport Kong Cho Ha was not giving enough attention to accountability on the part of the various railway companies.
We were surprised that KTMB and KL Monorail were involved in numerous service delays (some very serious) without any call for investigation or action by the Minister.
On Friday 9 July, the Kelana Jaya LRT once again joined the list of rail lines facing service disruptions, with a 2 hour delay at the height of the evening peak period.
You can see articles about the delays below:
- Computer glitch affects thousands of commuters (The Star)
- Commuters stuck in LRT for 2 hours (NST);
What’s worse, these delays were followed a day later by another delay on the Kelana Jaya LRT, from 6:30-8pm – duly tweeted by @MyRapidKL.
We know that delays are sometimes outside of the control of RapidKL – things can occasionally happen. And we do note that RapidKL is getting better at tweeting updates to people.
Somehow, this is probably coming of little comfort to the people who were stuck in the trains (some within shouting distance of stations) and faced with wasted time discomfort and other costs.
The fact is that service has to improve – that means that RapidKL has to become accountable for its operations – including on time performance and other KPIs
If RapidKL is not accountable to the Minister of Transport, then who should it be accountable to?
Perhaps it is time for commuters to get together and launch class-action lawsuits against RapidKL, in order to get compensation for their losses.
But you would think that this would not be necessary. It is that hard for the government and RapidKL to listen to the frustrations of 300,000 stranded commuters?