Klang Valley public transport operator RapidKL has announced that they will be making changes to 45 bus routes as of 16 November 2009.
According to a statement from RapidKL, these routes will go directly to the ‘City Centre’ reducing the need to change buses in the city centre.
This is expected to reduce the amount of money that occasional riders and those who have not purchased the monthly rapidpass would have to pay for their fares.
Petaling Jaya, 12 November 2009
Beginning 16 November 2009, RapidKL buses will go straight into the city centre, with the new re-alignment exercise involving 45 RapidKL bus routes.
The exercise involves 32 bus route extensions into the city centre, 11 re-aligned routes and two new routes being introduced.
Rangkaian Pengangkutan Integrasi Deras Sdn Bhd (RapidKL), the largest public transport operator in the Klang Valley, announced this during a Press Conference held at its office today.
RapidKL operates in 165 routes covering 980 housing estates daily. Since the introduction of the Zonal Fare System last September, bus passengers wanting to go into the City Centre will need [have needed] to change buses, and pay more. With the 45 newly re-aligned routes, these customers need not change buses, thus no additional fares.
The new re-alignment exercise beginning 16 November will increase the current 184 buses operating in the 45 affected routes to 341 buses.
Dato’ Mohamed Hazlan Mohamed Hussain, RapidKL’s Chief Operating Officer (Bus), said the re-alignments would make it easier for the customers as most of the routes would take the customers straight into the City Centre without having to change buses.
“The additional number of buses means better services, higher bus frequencies, shorter waiting period and more value for their money. This exercise will provide our customers with a more efficient service, in line with our efforts to ensure a better customer experience for our customers,” he added.
“For further information, customers can call our Helpline: 03-78852585 which operates from 7.00 am to 8.30 pm (Mon-Fri), 8.30 am to 5.30 pm (Sat-Sun) or surf our website http://www.rapidkl.com.my or provide feedback to firstname.lastname@example.org
We are waiting on more details about which routes will be affected by this change on 16 November. But in the meantime, we wonder why RapidKL was not able to sustain the “Hub and Spoke” system that they introduced in 2006.
We would like to know were RapidKL will get the additional buses from, where the buses will go to in the “City Centre” and of course, how this will affect the Bas Bandar (City Shuttle) and Bas Tempatan (Local Shuttle) services.
In addition, we are concerned to note that RapidKL is only giving the public 4 days to adjust to the changes that they are making. No opportunity has been given for the public to provide feedback on the changes.
This approach taken by RapidKL to reduce the number of transfers appears on the surface to be in the customer’s interest, but the constant change of routes and the lack of public feedback or consultation suggests something else entirely.
When we have more information we will share it with you immediately.