TRANSIT took note of this interesting article in which KTMB has announced plans to improve the facilities at KTM Komuter stations, to help commuters deal with the unacceptable wait times that are plaguing the system.
Now, this is something that TRANSIT had been talking about for some time – and ironically, it took a few years to get the plans in place. And probably even more ironic is that by the time everything is done and taken care of, there will be another 20-30 Komuter trains operating – so the facilities may end up going unused.
But in the meantime – let’s learn more about the plans.
KTMB to add new features for wait time and security (The Star)
KUALA LUMPUR: Plans are in the pipeline for Keretapi Tanah Melayu Bhd (KTMB) to upgrade its train stations with more facilities to enhance convenience for passengers.
KTMB will also be implementing features to improve commuters’ security in its stations.
KTMB corporate communications senior manager Mohd Fazil Ismail said KTMB would introduce features such as WiFi, fans, LCD screens and mobile phone chargers that would keep commuters occupied during train arrival intervals.
In matters of security, Fazil said CCTV cameras would be installed at stations across the country to improve passenger safety.
He said the cameras installations were in addition to the 24-hour KTMB auxiliary police that were already deployed.
Fazil also said nine stations that were considered prone to crime were already equipped with CCTV cameras.
The upgrades made in KTMB train stations are in line with the GTP’s Urban Public Transport NKRA, which aims to increase ridership of public transport.
What do you want us to say? We told KTMB that they needed to buy trains back in 2006 & 2007. We told them in 2007 that 5 minute frequencies during peak time were realistic and should be their goal. We told them in 2008 that if they could not meet 20 minute frequencies they should ensure that the services are comfortable, information is clear and there are buses available to meet customer needs.
We even told them to cut back train service from Rawang to Sg. Buloh & Seremban to UKM, using shuttle buses to serve outer stations.
Why did we say all this? Because we see KTMB as a transport provider, not a railway company … and more importantly, we see it as their obligation to make sure that their customers are well served. If they cannot serve customers with their trains, then they need to provide an alternative to rail service. If they cannot provide an alternative to rail service, then they must make the trip and the wait comfortable.
Was that too much to ask?