TRANSIT took note of this article in the Malay Mail, sourced from National newswire Bernama.
Bukit Jalil temporary bus terminal meets consumer demand
(Malay Mail & BERNAMA)
KUALA LUMPUR: The temporary bus terminal in Bukit Jalil, which started operating at the National Sports Complex car park, here, three weeks ago has managed to cater to the public’s needs.
However, bus users have stated their wish for an information counter to help first timers using services at the terminal.
Besides that, it is also seen as necessary to take action on ticket touts who cause congestion at the terminal which is much smaller compared to the Puduraya bus terminal.
According to a 47-year-old woman from Sabah, who declined to be named, as a new user she found it difficult to obtain information as there was no information counter.
“Earlier I had asked some people for information, but they did not reply. This is why I think an information counter is necessary to help us figure out which platform to go to, and it will also help tourists,” she told Bernama.
For MAHSA University College student, Kavitha Balakrishnan, 19, the numerous buses on standby at each platform caused confusion as people did not know which bus to get on.
“Puduraya is much better because we know which bus we should board and is less complicated,” she said.
Another student, 19-year-old Nashadira Zulkifli from Universiti Teknologi Mara (UiTM), said ticket touts were also a nuisance at the temporary bus terminal because of its small area.
“The terminal is small and these ticket touts would constantly approach people and make the place hot and congested,” she said.
Besides that, bus users have also urged the terminal operator to do something about the open waiting area which poses discomfort to passengers, especially during rainy days.
The temporary bus terminal set up to replace the Puduraya terminal, which is being upgraded and improved, offers other facilities such as a surau, toilets, waiting area, food stalls and baggage storage services.
RapidKL buses, taxis, and Light Rail Transit (LRT) services are also readily available with buses available for the journey from Bukit Jalil to Puduraya and vice versa at a 15 minute frequency.
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