Complaints - RapidKL Feedback Information Mass Transit (LRT/MRT/METRO)

Non-functioning card readers at LRT stations

TRANSIT takes note of this Hotline Story in the Malay Mail which complains of non-functioning card-readers at various LRT stations throughout the Klang Valley.

Poser over LRT station’s non-functioning card-readers

Thursday, December 24th, 2009
ALINA of Petaling Jaya wonders why there is no turnstile card-reader that works at RapidKL Light Rail Transit (LRT) stations.

“It doesn’t matter which station I am at, but the card-readers don’t seem to work,” she says.

“This is a hassle to customers who hold stored-value cards because they do not remember the balance.

“Because the card-readers do not work, card-holders end up having to pay in cash for fear that there is not enough credit to pay for their trip.”

ALINA wants RapidKL to shed some light on the matter.

A RAPIDKL spokesperson says their technicians are always on standby during peak hours at busy stations to assist LRT commuters.
“We would appreciate if our commuters can provide details, such as the time and date as well as the stations where card-readers are not functioning.”
Queries can also be made at the RapidKL Helpline at 03-78852585 from 7am to 8.30pm (Monday to Friday), and 8.30am to 5.30pm (Saturday to Sunday); or give feedback to


Further to the above comment from RapidKL, TRANSIT also invites readers to give us feedback about card-readers at LRT stations, as well as any concerns that you have about public transport service so we can highlight these to Prasarana, RapidKL and the various authorities.

Email TRANSIT at, send a tweet to or reply to this posting with your comments.

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