TRANSIT noted this letter in the NST today:
SMS WARNINGS: It’s all on the phone
By NOR SHAHID MOHD NOR, Petaling Jaya
2009/03/11I REFER to the letter from Moaz Yusof Ahmad of TRANSIT, “How about SMS alerts?” (NST, March 5). I applaud the suggestion of giving public transport users better and greater access to information about services and disruption of services through SMS.
The Twitter technology to send out free bursts of information to inform people of any eventualities should be considered by the authorities without further delay as the services are useful and helpful to all mobile phone users all over the country.
The Meteorological Department should use the same technology to disseminate weather information, especially to fishermen, so that they can update themselves on local weather conditions before venturing out to sea. The police can also provide updates with information on highway conditions, floods and other disasters.
TRANSIT says:
Thank you to Nor Shahid for the support. We will continue with our efforts to understand Twitter and encourage RapidKL and KTMB to consider using it.
We have been informed that at least one transit agency, the Toronto Transit Commission, makes use of Twitter. So why not RapidKL and KTMB?
Follow twitter hash #ttcu or http://twitter.com/ttcu_community which retweets every post with #ttcu. It is *very* active, even with an official from Transit Control posting things (Brad Ross @bradttc).
Transit Malaysia 
2 replies on “Feedback on proposal to use Twitter”
I totally agree with Nor Shahid’s comment. There is currently an SMS portal or communication channel in which passengers on RapidKL buses can SMS their comments, concerns and issues.
The SMS shortcode number is 33998 and is regularly run on the LCD screens in the bus and is run and initiated by a company called Asia Media. Kudos to Asia Media for starting such an initiative!
TRANSIT has followed up on Liza11’s comment:
The letter to RapidKL (Sent on 12 March):
I would like to ask for more information about the use of SMS for complaints/comments/concerns and feedback on RapidKL buses.
According to a comment:
There is currently an SMS portal or communication channel in which passengers on RapidKL buses can SMS their comments, concerns and issues.
The SMS shortcode number is 33998 and is regularly run on the LCD screens in the bus and is run and initiated by a company called Asia Media. Kudos to Asia Media for starting such an initiative!
Can you give me more information about this initiative, whether it is run by RapidKL (or Asia Media as described by the commentator), who monitors the information, etc.
The response, (received on March 16), stated:
Dear Mr. Moaz,
Thank you for writing to us on the above mentioned matter. RapidKL wish to inform that the SMS communication channel is initiated by Asia Media for bus commuters to provide their feedback on the TV programs . Commuters can SMS their feedback to Asia Media using the shortcode number 33998. The above SMS communication channel is not related to RapidKL.
Thank you.