TRANSIT took note of the following article regarding the CVLB’s Hotline:
CVLB’s 24-hour hotline to operate in three months (The Star)
NUSAJAYA: The Commercial Vehicle Licensing Board’s (CVLB) 1-800-88-96000 hotline will operate round-the-clock in three months.
Board chairman Datuk Halimah Sadique said this would enable the public to lodge complaints against errant bus and taxi drivers at any time, instead of just during office hours.
“We are seriously looking into the complaints in a move to improve the public transportation services. Guilty drivers will not be tolerated,” she said.
Halimah was speaking to reporters at the launch of the Bus Iskandar Malaysia service yesterday, by state executive councillor for housing and local government Datuk Ahmad Zahri Jamil, at the Kota Iskandar Terminal.
Halimah said the CVLB would summon complainants to its respective offices to get more details on the matter.
This was necessary as the board wanted to be fair and transparent in dealing with all complaints, she added.
She said participation from the public was important to help the CVLB improve on its delivery system.
On another issue, Halimah said the board had decided to stop issuing new taxi permits for the city as the current number of 5,200 taxis was sufficient.
However, it would be looking at issuing new permits for servicing routes outside Johor Baru that were not well covered by taxi services.
We are happy to see that the CVLB Hotline will be running 24 hours a day in 3 months – assuming that everything works well, we can hope that there will be an increased number of complaints and feedback – with a corresponding increase in enforcement activities.
One thing that you can do to make life easier for yourself is to add the CVLB Hotline Number 1-800-88-96000 and MY SMS number 15888 to your handphone contacts.
This will allow you to file a complaint at a moment’s notice.
What is the CVLB’s track record on these complaints? To be honest, we do not know. But we will do our best to get more information out of them.
Another way to complain is to send your complaints to TRANSIT at email@example.com. We will follow up on your complaint with the CVLB.